No Update

I am seriously upset with me agency right now. I feel totally lost, I don't even know if we are going to continue this adoption journey any longer. Our VN rep is refusing to update anyone until friday when the weekly update comes out. This is unacceptable, families have been waiting weeks, months even longer to hear about the agency accreditation and what is going on with that. I am so unhappy my phone calls and e-mails have gone unanswered except from the receptionist who told me I had to wait until friday. This is very cold of them, they don't seem to care about what we are going through. If there were any other agencies dealing with Vietnam I would switch right now.
Also, with regards to the new house - we have had our closing date pushed back another month. This is the third time it's been pushed back. So I can tell you we will probably NEVER buy a new home ever again! Why are we being punished over and over in one day??
Thanks for listening everyone, if you have any suggestions please comment.